Comfortable seating, good lighting and local magazines give guests a relaxing place to unwind beyond their bedrooms after a day out.
Most guests book a bed and breakfast for the bed and the breakfast, but it is often the lounge they talk about afterwards. After a day on the coast path, a wet afternoon in a cathedral city or three hours on the A303, people want somewhere to land that is not their bedroom. A comfortable lounge gives them that, and it costs far less than adding another en-suite room.
The good news is that it does not take a grand drawing room. A corner of the dining room set aside with two decent armchairs, a side table and a lamp will do more for your reviews than a bigger television in every room. Guests notice care, not square footage.
Comfort is the whole point of the room, so resist the temptation to fill it with delicate antique chairs that look lovely and feel like a punishment. Whether your guests are in their twenties or their eighties, they all want the same thing: a seat they can settle into and, crucially, get out of again.
Test each seat yourself for twenty minutes with a cup of tea. If you start fidgeting, so will your guests.
A single ceiling fitting with downlights makes a lounge feel like a waiting room. Build the lighting in layers and hand control to the guest.
Check the room at 5pm in November as well as at 10am in July. If you can see a bare bulb from a seated position, reposition the lamp or choose a shade with a wider bottom rim.
Local magazines and newspapers are the backbone of a good guest lounge. The free county magazine, the parish newsletter, a local history booklet and a proper folded map will hold guests far longer than a television guide. People planning tomorrow's walk, or hunting for somewhere to eat tonight, will sit down and stay a while.
Temperature and quiet matter as much as furniture. Aim for around 20–21°C in the evening, and fit draught excluders if the room has old sash windows. A window that opens, even a few inches, is worth more than any air freshener; go easy on scent, as strong smells bother as many guests as they please. If you play background music at all, keep it low, instrumental and easy to switch off.
Cleanliness is part of comfort too. Plump the cushions, fold the throws, wipe the tables and hoover daily. Empty the bins, refresh the magazines, replace tired flowers and put the previous week's newspaper in the recycling. A chipped mug, a dead bulb or a stale biscuit tells guests exactly how much attention the rest of the house is getting.
Build a short routine and it takes ten minutes. Each morning, before breakfast is cleared away, do a quick sweep: cushions, crumbs, magazines, milk, bins, bulbs. Keep a small box of spares in a cupboard — bulbs, batteries, a spare coaster set, a couple of clean throws — so nothing waits until the weekend.
Then look at the room as a guest would. Sit in the best chair, reach for the lamp, scan the room for a plug, and read your own information folder. If everything you need is within arm's reach, you have built somewhere guests will happily spend an hour doing nothing at all — and that is exactly what a good guest lounge is for.
Provide clear contact information, including phone number, email, and address.
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Matthew Kuhnemann
8/2/2024
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